The Devpresso blog

On August 26, 2026, Salesforce and Anthropic (the company behind the AI assistant Claude) announced Claudeforce, an expansion of their partnership. The idea: make Salesforce data, processes, and business rules accessible directly within a conversation with Claude. The Starting Point: Salesforce in Claude The partnership kicks off with Salesforce in Claude, a plugin with 37 prebuilt skills designed for sales teams. In practice, a rep can query their Salesforce data in real tim

Your rep leaves. Your customers just don't know it yet. Has This Ever Happened to You? Mark has been working for you for four years. He knows Sylvia Thompson by her first name, he knows her company is planning to expand operations next year and that the best time to reach her is late morning. One Tuesday, Mark hands in his resignation. The following Friday, Sylvia tries to reach him to finalize an order. No answer. She leaves a message. Nobody calls back. She ends up calling

Beginning this summer, Salesforce is making phishing-resistant multi-factor authentication mandatory for all administrators and users with elevated permissions. In practice, this means the method favoured by Salesforce is the passkey. If your administrators do not set up a compliant method before the deadline, they will simply be locked out at login. Enforcement in production begins on July 20, 2026 and rolls out over fifteen days. Sandbox environments have already been subje

The term "CRM" is widely used in the business world, yet its practical implications are often misunderstood. In this article, we offer a clear and accessible definition of CRM, while highlighting its real impact on your business performance. What Is a CRM? CRM stands for Customer Relationship Management. It is a platform that centralizes all your customer information in one place: contact details, purchase history, synced emails, calendar events, sales opportunities, and supp